Privacy Policy
Last updated: [08/08/2025]

Alma Enterprises House Clearances (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or visit our website.

1. Who We Are

Alma Enterprises House Clearances is a professional house clearance service provider based in the UK. We handle residential and commercial property clearances in a responsible, ethical, and confidential manner.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact Details: Name, phone number, email address, and physical address.

  • Service Information: Details about your property and clearance needs.

  • Payment Information: Bank details or payment method (only when necessary).

  • Website Usage Data: IP address, browser type, operating system, and page visits (via cookies or analytics tools).

3. How We Use Your Data

We use your data to:

  • Provide house clearance services.

  • Communicate with you regarding bookings, estimates, and follow-ups.

  • Respond to enquiries or customer service requests.

  • Comply with legal obligations (e.g. tax, insurance, or waste management regulations).

  • Improve our website and customer experience.

4. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfil our obligations under a service agreement.

  • Consent: When you’ve given us permission (e.g. for marketing).

  • Legal Obligation: To comply with the law (e.g. recordkeeping).

  • Legitimate Interest: For operational purposes, fraud prevention, and service improvement.

5. Sharing Your Information

We do not sell your data. We may share your information with:

  • Service providers or subcontractors (e.g. waste disposal companies) strictly for the purpose of delivering our services.

  • Legal or regulatory authorities, if required by law.

  • Payment processors or banks, where necessary.

All third parties are required to respect your data and comply with data protection laws.

6. How We Protect Your Data

We take data security seriously. Your data is stored securely using physical, electronic, and managerial safeguards to prevent loss, misuse, or unauthorised access.

7. Data Retention

We retain your data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Correct any inaccuracies in your data.

  • Request erasure of your personal data.

  • Object to or restrict processing.

  • Withdraw consent where applicable.

  • Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise these rights, please contact us using the details below.

9. Cookies & Website Tracking

We may use cookies and analytics tools to improve your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Alma Enterprises House Clearances
Email: info@alma-enterprises-house-clearances-cumbria-lancashire.co.uk

Phone: 07932521901